Customer Service Activity Worksheet
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Additional forms signs and exercises availble in the customer service is free companion workbook.
Customer service activity worksheet. Role playing lets reps work on both communication skills and their troubleshooting process. Role playing is an effective exercise for sharpening customer service skills. Focus on every touchpoint between when a customer browses the website and any after sales service so the advisor is aware of each different emotion at each point on the journey.
This activity is adapted from the big book of customer service training games. Customer service activities use any of the below customer service training activities in this page and incorporate them any customer service training initiative they can help you highlight some key customer service concepts that can also be modified further or debriefed differently to serve specific learning points. That means we need to focus on the positives not the nega tives of serving our customers.
Extraordinary delight serve above and beyond discovering like family adding value positive experience. Coming soon assessments check your attitude a self examination page 123 check your respect assessment page 164 listening plan page 95 awards appreciation award page 105 communication award customer service award page 195 extra. Customer service worksheets live worksheets worksheets that listen.
A multi level english curriculum featuring cartoon animated videos engaging games interactive tests and a progress tracker. Once the case is solved reps switch places and repeat the scenario. Since good customer service is an attitude we need to make sure our attitude remains positive toward the customer.
A valuable treasure of resources whether you are a seasoned veteran a trainer facilitator with middle of the. Take a tour now. Separate individuals into groups of two or three.
So this activity which can last for up to an hour involves giving each group of two to three advisors a different section of the journey and reviewing it through a customer s eyes. One employee pretends to be a customer then presents a service case for another to troubleshoot. Individually describe what you like about working for the.
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